Refund policy
Return and Refund Policy
We want you to be happy with your purchase. If something isn’t quite right, please contact us and we’ll do our best to help.
Returns
We have a 14-day return policy. This means you have 14 days from the date you receive your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused and in its original packaging
- Accompanied by your receipt or proof of purchase
To request a return, please contact us at mail@kyliebertucci.com before sending your item back. We will provide you with return instructions and the return address.
Items returned without first contacting us may not be accepted.
Return Postage
Customers are responsible for the cost of returning an item if the return is due to a change of mind.
If your item is faulty, damaged, or you have received the wrong item, please contact us so we can arrange an appropriate solution. Where required by Australian Consumer Law, we will cover reasonable return postage costs.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, faulty, or you receive the wrong item, please contact us as soon as possible at mail@kyliebertucci.com. Please include your order details and, where possible, photographs showing the issue.
We will assess the problem and work with you to resolve it.
Exceptions and Non-Returnable Items
Certain items cannot be returned for change of mind, including:
- Digital products, downloads and PDF tutorials
- Gift cards
- Items that have been used, opened or are no longer in their original condition
- Items specifically marked as final sale or non-returnable
If you are unsure whether your item is eligible for return, please contact us at mail@kyliebertucci.com.
Refunds
Once we receive and inspect your return, we will let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
Original delivery charges are generally not refundable for change-of-mind returns.
Your Rights Under Australian Consumer Law
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major problem, you may be entitled to a replacement or refund. You may also be entitled to have a product repaired or replaced if it fails to be of acceptable quality and the failure does not amount to a major failure.
Contact Us
If you have any questions about a return, refund or your order, please contact us at mail@kyliebertucci.com.